Shipping Policy

At 9Genzoo, we are committed to providing reliable and convenient delivery to customers in the United Arab Emirates (UAE) and Kingdom of Saudi Arabia (KSA).

1. Order Processing

Orders are generally processed within 1–3 business days after order confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

During promotions, sales, or high-demand periods, processing may take slightly longer.

2. Delivery Times

🇦🇪 United Arab Emirates

Estimated delivery time: 3–7 business days

🇸🇦 Kingdom of Saudi Arabia

Estimated delivery time: 4–8 business days

Delivery times are estimates and may vary depending on the destination, courier operations, customs procedures, weather, public holidays, or other unforeseen circumstances.

3. Shipping Charges

Shipping charges are calculated at checkout based on the customer's delivery location and the available shipping service.

Any free shipping offers will be clearly mentioned on the relevant product page or promotional offer.

4. Order Tracking

Once your order has been shipped, you may receive a tracking number through the email address or phone number provided at checkout.

Tracking information may take some time to become active after the courier receives your package.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

• Full name

• Mobile number

• Building/street information

• City

• Area/district

• Any required delivery instructions

9Genzoo is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

6. Failed Delivery Attempts

If the courier is unable to deliver your order because the customer is unavailable, the address is incorrect, or the customer cannot be contacted, the courier may make additional delivery attempts or return the package.

Additional shipping charges may apply if the order needs to be reshipped.

7. Customs, Duties & Taxes

For orders delivered to the UAE or KSA, customs duties, import taxes, VAT, or other government charges may apply depending on applicable local regulations and the shipping arrangement.

Where applicable, such charges are the customer's responsibility unless otherwise stated at checkout.

8. Delayed or Lost Packages

9Genzoo works with third-party courier and logistics providers. While we make every effort to ensure timely delivery, delivery times may be affected by circumstances outside our control.

If your package is significantly delayed or appears to be lost, please contact 9Genzoo Customer Support with your order number so we can assist you.

9. Damaged Packages

If your package arrives visibly damaged, please take clear photos or videos of the package and product and contact us as soon as possible.

For damaged, defective, or incorrect products, please refer to our Return & Refund Policy.

10. Contact Us

If you have questions about shipping, delivery times, or your order, please contact 9Genzoo Customer Support using the contact information available on our website.

Shipping Regions: United Arab Emirates (UAE) & Kingdom of Saudi Arabia (KSA)

Last Updated: October 2026