Terms of Service

Welcome to 9Genzoo. By accessing or using our website and purchasing our products, you agree to be bound by the following Terms of Service. Please read them carefully before using our website.

1. General Information

9Genzoo operates this online store and provides products and services to customers through our website.

By using our website, you confirm that you are legally capable of entering into an agreement under the laws applicable to you.

2. Products and Information

We make every effort to ensure that product descriptions, images, prices, and other information on our website are accurate.

However, colors and appearance may vary slightly depending on your device or screen settings.

We reserve the right to correct errors, update information, or change product details at any time without prior notice.

3. Pricing and Payments

All product prices are displayed on our website and may be changed at any time without prior notice.

You agree to provide accurate and complete billing and payment information when placing an order.

We reserve the right to refuse or cancel an order if we suspect fraudulent, unauthorized, or suspicious activity.

4. Orders

Placing an order on our website constitutes an offer to purchase a product.

After receiving your order, we may send an order confirmation. An order is considered accepted once we confirm that it has been processed.

We reserve the right to cancel or refuse any order for reasons including product availability, pricing errors, payment issues, or suspected fraudulent activity.

5. Shipping and Delivery

We will make reasonable efforts to process and deliver orders within the estimated delivery timeframe provided at checkout.

Delivery times may vary due to factors outside our control, including courier delays, weather, customs, holidays, or other unforeseen circumstances.

9Genzoo is not responsible for delays caused by third-party delivery services.

6. Returns and Refunds

Returns and refunds are handled according to our Return & Refund Policy.

By placing an order with 9Genzoo, you agree to the terms and conditions outlined in that policy.

7. Intellectual Property

All content on the 9Genzoo website, including logos, graphics, images, text, product descriptions, designs, and other materials, is owned by or licensed to 9Genzoo unless otherwise stated.

You may not copy, reproduce, modify, distribute, or use our content for commercial purposes without written permission.

8. Prohibited Use

You agree not to use our website:

• For any unlawful or fraudulent purpose.

• To violate applicable laws or regulations.

• To interfere with the security or operation of our website.

• To attempt unauthorized access to our systems.

• To submit false or misleading information.

• To copy or misuse our website content.

9. Third-Party Services

Our website may use third-party services such as payment providers, shipping companies, analytics services, or other platforms.

Third-party services may have their own terms and privacy policies. 9Genzoo is not responsible for the policies or practices of third-party services.

10. Limitation of Liability

To the maximum extent permitted by applicable law, 9Genzoo shall not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products.

We do not guarantee that our website will always be available, error-free, or uninterrupted.

11. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time.

Any changes will become effective when posted on this page. Your continued use of our website after changes are posted means you accept the updated terms.

12. Contact Us

If you have questions about these Terms of Service, please contact 9Genzoo Customer Support through the contact information provided on our website.

Last Updated: October 2026